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Definitions

LAST2TICKET is a WEB solution which allows for the management and organization of data associated with participant registers for all types of event.

Event organizer: every event organizer or responsible for a specific event management, using Last2ticket services.

Attendee or user: participant or attendee of an event.

If you have any questions or concerns at any time, please do not hesitate to contact us at gdpr@last2ticket.com.

Personal Data

When an attendee uses or interact with events managed through Last2ticket Services, Last2ticket may collect Personal Data. Sometimes this will be on our own behalf and other times this will be on behalf of an event organizer.

What type of Personal Information do we collect?

As you use Last2ticket Services, we collect certain information about you and your use of the services. The information we collect falls into two different categories: (a) information you provide us; and (b) information we collect from you automatically when you use our services.

Information You Provide

Last2Ticket may collect information you provide directly to Last2Ticket and/or its service providers when you use our services. This includes but is not limited to:
(a) Personal Information you provide when you create an account (the “Account”) or register on Last2Ticket. When you create an Account, we ask for Personal Information, which may include your first and last name, birthdate, phone number, email address and other information that enables users/attendees to be personally identified. Once you have completed the registration process, you may at any time provide additional information to your profile.
(b) Personal Information you provide when you update your account.
(c) Personal Information you provide when you participate in a survey or promotion.

Information Collected Automatically

Last2Ticket, its Service Providers, and/or Last2Ticket partners or affiliates may automatically collect certain information about you when you access or use the Last2Ticket services (“Usage Information”). Usage Information may include IP address, device identifier, browser type, operating system, information about your use of the Platform, and data regarding network connected hardware (e.g., computer or mobile device).

The methods that may be used on the Platform to collect Usage Information include:
(a) Log Information: Log information is data about your use of the services, such as IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamps, and related data, and may be stored in log files. :
(b) Information Collected by Tracking Technologies: Location-identifying technologies, device tokens, and other tracking technologies now and hereafter developed (“Tracking Technologies”) may be used to collect information. :
(i) Location-identifying Technologies: GPS (global positioning systems) software, geo-filtering and other location-aware technologies locate (sometimes precisely) you for purposes such as verifying your location and delivering or restricting content based on your location. :
(ii) Cookies: Cookies are alphanumeric identifiers that we transfer to your computer’s (or other device’s) persistent storage medium (e.g., hard drive) through your browser to enable our systems to recognize your browser and tell us how and when pages on our Website are visited and by how many people. We use cookies to enhance visitors’ experiences, to learn more about their use of the Website and to improve quality. Company cookies do not collect Personal Information, but we may combine the general information collected through cookies with Personal Information to tell us who you are or what your screen name or email address is. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of our Website’s most attractive features. Ads appearing on the Website may be delivered to users by our advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer or other devices each time they send you an online advertisement to compile information about you or others who use your computer or device. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Company and does not cover the use of cookies by any advertisers.

Event Organizers: as an Organizer we will collect additional Personal Data from you. Information you provide to Last2ticket as billing address, accounting contact, etc., some of which may constitute Personal Data, to secure certain services contract.

Users/attendees: as attendee, we will collect additional Personal Data from you, sometimes for our own purposes and other times on behalf of an event organizer. Information attendees provide through event registration or ticket purchases: when registering for a paid event, you will provide financial information some of which may constitute Personal Data.

In addition, Event organizers can set up event registration pages to collect any information from attendees in connection with registration for an Organizer's event listed on the Last2ticket Services. Last2ticket do not control the process of registration created by event organizers or the personal data that they collect. Personal Data collected on behalf of Event Organizers is provided to the Organizer of the applicable event in accordance with "How We Disclose and Transfer Your Personal Data: Organizers" below.

Information we obtain from other sources: we may also collect or receive Personal Data from third party sources, such as Organizers, other attendees, social media or other third party integrations, our payment processing partners or other third parties.

How Last2ticket uses Personal Data

Last2ticket collects and use collected Personal Data in a manner that is consistent with this Privacy Policy. Personal Data may be used as follows:
Support Specific Reason: If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided. For example, if an attendee contacts Last2ticket by e-mail, we will use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came.
Access and Use: If you provide Personal Data in order to obtain access to or use of the Last2ticket Services or any functionality, we will use your Personal Data to provide you with access to or use of the Last2ticket Services or functionality.
Internal Business Purposes: We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Last2ticket Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Last2ticket Services and our business.

Last2ticket Marketing Communications

Last2ticket may use your Personal Data to contact you in the future for our marketing and advertising purposes, including without limitation, to inform you about Last2ticket services or events we believe might be of interest to you, to develop promotional or marketing materials and provide those materials to you, and to display content and advertising on or off the Last2ticket Services that we believe might be of interest to you. See "Electronic Communications how to Opt Out " below on how to opt out of Last2ticket Marketing Communications.

Organizer Emails: Last2ticket allows Organizers to use our email tools to contact Consumers for their current and past events, so you may receive emails from our system that originate with such Organizers and that we send on their behalf.

If you registered for an event on the Last2ticket Services, your email address is available to that Organizer. However, Organizers may also import the email addresses they have from external sources and send communications through the Last2ticket Services to those email addresses, and we will deliver those communications to those email addresses on the Organizer's behalf. The Organizer and not Last2ticket is responsible for sending these emails. See "Electronic Communications how to Opt Out " below on how to opt out of Organizer initiated communications.

Other Purposes: If Last2ticket intends to use any Personal Data in any manner that is not consistent with this Privacy Policy, all parties will be informed.

How does Last2ticket obtain consent?

It is important to us that we collect, use or disclose your Personal Information only where we have your consent to do so or as provided in this Privacy Policy. Depending on the sensitivity of the Personal Information, your consent may be express, implied or deemed (using an opt-out mechanism). Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you accept our Terms of Use, we will assume your consent to the collection, use and disclosure of your Personal Information for purposes related to your acceptance and use of those products or services, or for other purposes identified to you at the relevant time. Deemed consent is consent we assume in the event that you do not exercise an opt-out mechanism offered to you.

By submitting your Personal Information to Last2ticket or obtaining our services, you consent to the collection of and use of your personal data in the manner described in this Privacy Policy. To the extent that Last2ticket is required by applicable laws to obtain your explicit consent for the collection, use or disclosure of your Personal Information in accordance with this Privacy Policy, such consent will be requested at the appropriate time. Further, if we plan to use or disclose your Personal Information for a purpose not previously identified (either in this Privacy Policy or separately), we will endeavor to advise you of that purpose before such use or disclosure.

We may collect, use or disclose your Personal Information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements. You may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting gdpr@last2ticket.com using the contact information set out below. In some circumstances, a change or withdrawal of consent may limit our ability to provide products or services to you or acquire products or services from you.

In certain cases, we collect express consent; otherwise, we assume, unless you advise us otherwise, that by receiving a copy of this Privacy Policy or by continuing to deal with us, you have consented to the collection, use and disclosure of your Personal Information as explained in this Privacy Policy.

How We Disclose And Transfer Your Personal Data?

No Sale. We are not in the business of selling Data or any type of Personal Data. We consider this information to be a vital part of the relationship we believe is key for our future. Last2ticket will not sell your Personal Data to third parties, including third party advertisers.

How will we use your Personal Information?

Last2ticket may collect and use Personal Information in the circumstances described above. Personal Information collected by Last2ticket is used only for the purpose identified at the time of its collection, as described in this Privacy Policy, or for other purposes which are disclosed to you and to which you consent.

We may also use your Personal Information to investigate security breaches or cooperate with government authorities pursuant to a legal matter. Last2ticket is committed to complying with European Anti-Spam Legislations. In the case of personal contact information provided in conjunction with any newsletter or other marketing initiatives, you can withdraw your consent to receiving those communications and unsubscribe from any Last2ticket subscriptions at any time by contacting our Privacy Officer using the contact information provided below. In addition, commercial electronic communications sent by Last2ticket to which you have subscribed will further contain an unsubscribe mechanism. We reserve the right to send you transactional or informational emails such as customer service communications in connection with the products you have purchased or changes to this site or policies.

There are, however, certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties without further notice to you, as set forth below.
Business Transfers: as we develop our business, we might sell or buy businesses. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of Last2ticket will continue to have the right to use your Personal Data and other information in accordance with the terms of this Privacy Policy.
Parent Companies, Subsidiaries and Affiliates: Last2ticket may also share your Personal Data with our parent companies, subsidiaries and/or affiliates for purposes consistent with this Privacy Policy. Our parent companies, subsidiaries and affiliates will be bound to maintain that Personal Data in accordance with this Privacy Policy.
Agents, Partners, Consultants and Service Providers: Last2ticket may share your Personal Data with our contractors and service providers who process Personal Data on behalf of Last2ticket to perform certain business-related functions. These companies include our marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions.
Event organizers: every time an attendee purchase tickets to or register to an event through the event page or web widget, we provide the Personal Data entered on the event application. In some cases, an Organizer may appoint a third party, which may or may not be affiliated with the Organizer, to create an event on its behalf (we call these third parties ("Third Party Organizers"). In that circumstances, Last2ticket may provide your Personal Data to the Third Party Organizers on behalf of the Organizers. Last2ticket is not responsible for the actions of these Organizers, or their Third Party Organizers, with respect to your Personal Data.
Facebook and Other Third Party Connections: You can connect your Last2ticket account to your accounts on third-party services like Facebook, in which case we may collect, use, disclose, transfer and store/retain information relating to your account with such third party services in accordance with this Privacy Policy. For example, if you connect with Facebook, we store your Facebook id, first name, last name, email, location, friends list and profile picture and use them to connect with your Facebook account to provide certain functionality on the Services, like recommending events that your Facebook friends are interested in and sharing the events you are interested in or attending, with certain groups of people like your Facebook friends.
Legal Requirements: Last2ticket may disclose your Personal Data if required to do so by law, or to comply with a legal obligations, protect or defend our rights, interests or property or that of third parties, prevent or investigate possible issues or problems in connection with the Services, act in urgent circumstances to protect the personal safety of Users of the Last2ticket Services or the public, or protect against legal liability.

How We Store Your Personal Data

Last2ticket may store Personal Data itself or such information may be stored by third parties to whom we have transferred it in accordance with this Privacy Policy. We take what we believe to be reasonable steps to protect the Personal Data collected via the Last2ticket Services from loss, misuse, unauthorized use, access, inadvertent disclosure, alteration and destruction. However, no network, server, database or Internet or e-mail transmission is ever fully secure or error-free. Therefore, you should take special care in deciding what information you send to us electronically. Please keep this in mind when disclosing any Personal Data.

How You Can Access, Update, Correct or Delete Your Personal Data

You can request access to some of your Personal Data being stored by us. You can also ask us to correct, update or delete any Personal Data that we process. If you are a registered User, you can exercise these rights by logging in and visiting the My Account page.

Both registered and unregistered Users may also contact Last2ticket directly by email. If a user or attendee initiates a data deletion request, Last2ticket will delete or anonymize Personal Data.

However, if you are an attendee, you understand that even if Last2ticket deletes or anonymizes your Personal Data upon your request or pursuant to this Policy, your Personal Data may still be available in the Organizer's own databases if transmitted to the Organizer prior to Last2ticket receiving or taking action on any deletion or anonymization activity.

How Long We Retain Your Personal Data

We may retain your Personal Data as long as you are registered to use the Services. You may close your account by contacting us. However, we may retain Personal Data for an additional period as is permitted or required under applicable laws. For fiscal purposes, this period may reach up to 10 years.

Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.

Cookies, Pixels Tags, Local Shared Objects, Web Storage And Similar Technologies. Please refer to our Cookie Statement for more information about our use of cookies and other similar tracking technologies.

Your Choices.
You have several choices available when it comes to your Personal Data:

Limit the Personal Data You Provide. You can use Last2ticket services without providing any Personal Data (other than Automatic Data to the extent, it is considered Personal Data under applicable laws) or by limiting the Personal Data you provide.

If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Last2ticket Services. For instance, in order to buy tickets as a Consumer, your name and email address will be required by the Organizer.

Electronic Communications how to Opt Out

Last2ticket Marketing Communications.Where it is in accordance with your marketing preferences, Last2ticket may send you electronic communications marketing or advertising the Last2ticket Services themselves or events on the Last2ticket Services, to the extent you have registered for the Services or purchased a ticket and/or registration to an event listed on the Services.

You can also "opt out" of receiving these electronic communications by clicking on the "Unsubscribe" link at the bottom of any such electronic communication.

Organizer Initiated Communications. Organizers may use our email tools to send electronic communications to those on their email subscription lists, including attendees who have registered for their events on the Last2ticket Services in the past. Although these electronic communications are sent through our system, Last2ticket does not determine the content or the recipients of these electronic communications. Organizers are required to use our email tools only in accordance with all applicable laws. Last2ticket provides an "Unsubscribe" link on each of these emails, which allows recipients to "opt out" of electronic communications from the particular Organizer.

Social Notifications. If you connect your Facebook account or sign up for other social media integrations whose product features include social notifications (i.e., updates on what your friends are doing on the Last2ticket Services), you will receive these social notifications. You can manage these social notifications by toggling your social settings to private or disconnecting such integration.

Transactional or Responsive Communications. Certain electronic communications from Last2ticket are responsive to your requests. For instance, if you are an attendee, we must email you your ticket or registration on behalf of the Organizer when you purchase such ticket or registration. As a further example, if you email our customer support department, we will return your email. Even in case of any unsubscribe that you have made, you will still receive these transactional or responsive emails. You can stop receiving these types of emails only by contacting us. By electing to stop receiving all electronic communications from us or through our system you will no longer receive any updates on events you have created or on events you are registered to attend (including emails with your tickets). We do not recommend that you do this unless you plan to no longer use the Last2ticket services, are not currently registered for an event, are not currently organizing an event and will have no need to receive further communications from us or through our system.

It may take up to forty-eight (48) hours for us to process an unsubscribe request. Even after you opt out of all electronic communications, we will retain your Personal Data in accordance with this Privacy Policy, however, we will no longer use it to contact you. Event organizers who have received your Personal Data in accordance with this Privacy Policy may still use that Personal Data to contact you in accordance with their own privacy policies, but they may not use our system to execute this connection.